If something’s not covered here, ask us directly — a real person will get back to you.
Getting Started
How do I know if I need therapy?
There’s no threshold you have to cross. If something’s been sitting heavy, taking up space, or repeating itself, that’s reason enough to talk to someone.
What happens in the first session?
Mostly listening. Your practitioner will ask about what brought you in, a bit of history, and what you’d want to get out of working together — no forms to fill out in the room.
How long until I feel a difference?
Most clients notice a shift in the first 4-6 sessions, though it depends on what you’re working through. We check in on progress regularly, not just at the start.
Payment & Insurance
Do you take my insurance?
We’re in-network with Aetna, Cigna, United Healthcare, Blue Cross Blue Shield, and Kaiser Permanente. See the full list on our Pricing & Insurance page.
What if I don’t have insurance?
We provide superbills you can submit for out-of-network reimbursement, and we hold sliding-scale spots starting at $65 a session.
Is a sliding scale available?
Yes — a limited number of spots each month, based on income. Ask during your free consult and we’ll be direct about availability.
Privacy & Safety
Is therapy actually confidential?
Yes, with the standard legal exceptions (risk of serious harm to yourself or others, or abuse of a minor or elder). Your practitioner will walk through this in session one.
What happens in a crisis?
Call or text 988 (Suicide & Crisis Lifeline) any time, day or night. If you’re in immediate danger, call 911 or go to your nearest ER.
Do you work with LGBTQ+ clients?
Yes — our practitioners are LGBTQ+ affirming by default, not as a special track. You won’t need to educate your therapist.
Serenity
A modern wellness practice for people who want therapy that actually fits their life.
Get in Touch
Serenity Wellness Center, 123 Harmony Ave, Suite 4
+1 (800) 555-6789
hello@serenity.com
© 2026 Serenity Wellness Center.